Customer Support

Call Center Supervisor

Average net monthly salary for Croatia is

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80% of people earn:

915 - 1,667 USD

10% earn less lthan 915 USD

10% earns more than 1,667 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the MojaPlaca.hr salary survey, 80% of people on the Call Center Supervisor position in the Croatia earn between 915 USD and 1,667 USD monthly net.

10% of employees earn less than 915 USD and 10% of people earn more than 1,667 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

The job position is
in the salary ranking on

424 place

Women representation in position

55%

Average age of respondent by position

626. place

Packer

Production

809 - 1,058 USD

425. place

Chief Receptionist Officer

Administration

871 - 1,673 USD

424. place

Call Center Supervisor

Customer Support

915 - 1,667 USD

423. place

Butcher

Agriculture, Food Industry

892 - 1,736 USD

1. place

Managing Director

Top Management

1,616 - 5,769 USD

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Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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