Description of job position
- Supervise the daily operations of the call center operator team.
- Provide training and support to new and existing employees.
- Monitor and evaluate operator performance, including call quality and adherence to procedures.
- Resolve escalated customer issues and complaints.
- Create and manage work schedules for operators.
- Identify and implement process improvements to increase efficiency and service quality.
- Prepare and present regular team performance and KPI reports.
- Support and motivate the team to achieve goals and improve work morale.
- Collaborate with management on strategic call center initiatives and goals.
- Ensure compliance with internal policies and external regulations.
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Position Call Center Supervisor - Customer Support in the labour market
The job position is
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Women representation in position
Average age of respondent by position
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Order- Salary on position by region*, education, practice, business size
- Total salary and its components* (variable component, commissions, rewards)
- Responder distribution to payroll
- Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage.
- Detailed breakdown of all monitored non-financial benefits provided*
- Financial benefit analysis* * available when regression model is used
