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Customer Support

Customer service analyst

Average net monthly salary for Croatia is
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80% of people earn:
750 - 1,369 EUR
10% earn less lthan 750 EUR
10% earns more than 1,369 EUR

Salaries in the survey are expressed in net.

Based on the MojaPlaca.hr salary survey, 80% of people on the Customer service analyst position in the Croatia earn between 750 EUR and 1,369 EUR monthly net.

10% of employees earn less than 750 EUR and 10% of people earn more than 1,369 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

  • Analyzing customer service data to identify trends, patterns, and areas for improvement.
  • Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
  • Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
  • Preparing detailed reports and presentations on customer feedback and service performance metrics.
  • Conducting root cause analysis for customer complaints and implementing corrective actions.
  • Assisting in the development and implementation of customer service policies and procedures.
  • Providing support and training to customer service representatives to improve service delivery.
  • Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
  • Participating in customer service initiatives and projects aimed at improving overall service efficiency.
  • Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

The job position is
in the salary ranking on

542 place

Women representation in position

100%

Average age of respondent by position

37

626. place

Packer

Production

Salary group 1

750 - 981 EUR

543. place

Wardrobe Assistant

Arts & Culture

Salary group 2

542. place

Customer service analyst

Customer Support

Salary group 2

750 - 1,369 EUR

541. place

Varnisher

Production

Salary group 2

1. place

Managing Director

Top Management

Salary group 3

1,498 - 5,348 EUR

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