Customer Support

Customer service analyst

Average net monthly salary for Croatia is

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80% of people earn:

1,020 - 1,562 EUR

10% earn less lthan 1,020 EUR

10% earns more than 1,562 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the MojaPlaca.hr salary survey, 80% of people on the Customer service analyst position in the Croatia earn between 1,020 EUR and 1,562 EUR monthly net.

10% of employees earn less than 1,020 EUR and 10% of people earn more than 1,562 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

The job position is
in the salary ranking on

501 place

Women representation in position

n/a

Average age of respondent by position

626. place

Clothing-presser/ Ironer

Textile, Leather, Apparel Industry

750 - 926 EUR

502. place

Service Technician

Service Industries

817 - 1,691 EUR

501. place

Customer service analyst

Customer Support

1,020 - 1,562 EUR

500. place

Meteorologist

Water Management, Forestry, Environment

1. place

Development Director

Top Management

1,779 - 5,144 EUR

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Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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