Incident manager
Information Technology

Description of job position

• Monitoring and identifying incidents in real-time.
• Rapid and effective response to incidents with minimal operational impact.
• Analyzing and identifying the root causes of incidents.
• Coordinating with various teams for effective incident resolution.
• Maintaining detailed records of incidents and actions taken.
• Developing and implementing steps to prevent incident recurrence.
• Providing training and guidance to employees on best practices for incident management.
• Continuously evaluating and improving existing incident resolution processes and policies.
• Managing escalated issues and ensuring swift resolution.
• Ensuring effective communication during incidents.
• Regularly reporting to management on incidents and actions taken.
• Coordinating with suppliers and external partners in incident resolution.
• Developing and testing emergency management plans.
• Initiating projects to improve the organization's resilience and response capabilities.