Top Management

Call Centre Director

Average net monthly salary for Croatia is

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80% of people earn:

1,172 - 2,953 EUR

10% earn less lthan 1,172 EUR

10% earns more than 2,953 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the MojaPlaca.hr salary survey, 80% of people on the Call Centre Director position in the Croatia earn between 1,172 EUR and 2,953 EUR monthly net.

10% of employees earn less than 1,172 EUR and 10% of people earn more than 2,953 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director - Top Management in the labour market

The job position is
in the salary ranking on

10 place

Women representation in position

100%

Average age of respondent by position

626. place

Packer

Production

750 - 981 EUR

11. place

Development Director

Top Management

1,047 - 4,476 EUR

10. place

Call Centre Director

Top Management

1,172 - 2,953 EUR

9. place

Production Director

Top Management

1,388 - 4,231 EUR

1. place

Managing Director

Top Management

1,498 - 5,348 EUR

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Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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